As you've probably gathered from this blog, I'm a true girly girl, and enjoy little things that bring an extra "sparkle" to my life. As I have mentioned before, Voluspa candles are one of those little pleasures for me. I burn one of their candles nearly every evening, and I love how it creates a warm, cozy ambiance to my home, no matter how crazy my day has been.
I recently had a small issue with one of my favorite Suede Blanc candles from their Maison Blanc collection, and sent off a quick email to their headquarters about it. Within a day, I had received a concerned response from Voluspa's co-founder, Troy Arntsen. A week later, I received a replacement package of Suede Blanc products as a gesture of goodwill for the mishap.
I've shopped and vacationed at many places that are renowned for their customer service. Saks sends gracious thank you cards. Louis Vuitton offers complimentary gold stamping. Bond No. 9 sends samples. The Ritz-Carlton has welcomed us with chocolate-covered strawberries and champagne. I'm pretty loyal when it comes to brands if I love a certain product, so these little things matter to me. Just as any business course will tell you, companies can retain customers for years if they go that extra mile to make them happy.
Voluspa is a total example of this... they went above and beyond to ensure my satisfaction. In a time where convenience and cost-cutting is often a priority for many companies, it's refreshing when you encounter companies that are focused on the core of their business: the customer.
Suede Blanc remains my favorite home fragrance, and surprisingly, it's something I'd liken to a "boyfriend" type scent. It's rich with notes of cedar and sueded leather, and it's such a comforting fragrance. I adore the packaging: the white and gold is gorgeous, and totally compliments my neutral French chic decor. Like the Macaron candle I reviewed a few months ago, the milky white glass jar just glows beautifully and the scent is evenly distributed in the room.
Love, love, love!
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